import Link from 'next/link';
import LegalPage from '@/components/LegalPage';

export const metadata = { title: 'Returns & Refunds — Craft2Prints' };

export default function ReturnsPage() {
  return (
    <LegalPage tag="Legal" title="Returns & Refunds" lastUpdated="13 July 2026">
      <h2>The short version</h2>
      <ul>
        <li>
          <strong>Faulty or wrong items</strong> — always our problem to fix, personalised or not.
          Full refund or free replacement.
        </li>
        <li>
          <strong>Ready-made items</strong> — you can change your mind within 14 days of delivery.
        </li>
        <li>
          <strong>Personalised items</strong> — made just for you, so they can&apos;t be returned
          for a change of mind. Please check your design preview carefully before ordering.
        </li>
      </ul>

      <h2>Faulty, damaged, or incorrect items</h2>
      <p>
        If your item arrives damaged, misprinted (different from the design preview you approved),
        or isn&apos;t what you ordered, <Link href="/contact">contact us</Link> within 30 days of
        delivery with your order details and a photo of the problem. We&apos;ll send a free
        replacement or give you a full refund, including delivery — your choice. This applies to
        every item we sell, personalised or not, and is your right under the Consumer Rights Act
        2015.
      </p>

      <h2>Changed your mind? (ready-made items)</h2>
      <ul>
        <li>
          You can cancel an order for ready-made (non-personalised) items up to 14 days after the
          day you receive them — no reason needed. This is your right under the Consumer Contracts
          Regulations 2013.
        </li>
        <li>
          Tell us within those 14 days via the <Link href="/contact">contact form</Link> or{' '}
          <a href="mailto:sales@craft2prints.co.uk">sales@craft2prints.co.uk</a>, then send the
          items back within 14 days of telling us. Return postage is your responsibility unless the
          item is faulty.
        </li>
        <li>
          Items should come back unworn, unwashed, and in their original condition. We may reduce
          the refund if an item has been used beyond what&apos;s needed to inspect it.
        </li>
        <li>
          We&apos;ll refund you (including standard outbound delivery) within 14 days of receiving
          the items back, to your original payment method.
        </li>
      </ul>

      <h2>Personalised items</h2>
      <p>
        Items printed with your own text, images, or design are made to your specification, so the
        14-day change-of-mind right doesn&apos;t apply to them — this is a standard exemption under
        UK law for personalised goods. That&apos;s why we show your exact print preview in the bag
        before checkout: what&apos;s in the preview, spelling and all, is what gets printed. If we
        made a mistake — the print differs from your approved preview, or the item is faulty — the
        &quot;faulty items&quot; section above applies in full and we&apos;ll make it right.
      </p>

      <h2>How refunds are paid</h2>
      <p>
        All refunds go back to the payment method you used at checkout, handled by Stripe. Once
        we&apos;ve processed a refund it typically appears in your account within 5–10 working
        days, depending on your bank.
      </p>

      <p>
        Anything unclear, or a problem not covered here? <Link href="/contact">Get in touch</Link>{' '}
        — we&apos;re a small business and we&apos;d always rather sort it out directly.
      </p>
    </LegalPage>
  );
}
